A fix has been applied and Ascend is loading normally again for affected offices on live21.dentrixascend.com. If you're still seeing errors, please refresh your browser or sign out and back in. We're monitoring closely to make sure everything stays stable.
Posted Nov 10, 2026 - 13:25 MST
Update
We are continuing to investigate this issue.
Posted Nov 10, 2026 - 12:59 MST
Investigating
Some offices on live21.dentrixascend.com are unable to log in or are seeing error messages while using Ascend. Our teams are actively investigating, and we're sorry for the disruption to your day.
Posted Nov 10, 2026 - 12:59 MST
This incident affects: Ascend (Billing and Ledger, Clinical and Charting, ePrescribe, Imaging, Insurance Claims, Insurance Eligibility, Login/Access, Patient Records, Reports, Scheduling).