Status Page
We are committed to providing you with transparent and up-to-date information about the performance and availability of our services. This page will keep you informed about any incidents, scheduled maintenance, and other important updates that may affect your experience.
All Systems Operational

About This Site

The Dentrix Ascend status page provides real-time information about the availability of all Ascend environments. The statuses below describe the cumulative current state of Ascend for all users.

Operational: Ascend is available to all users and operating at optimal performance.
Partial Outage: One or more Ascend environments are temporarily inaccessible. You may or may not be experiencing an outage in your Ascend environment.
Major Outage: All Ascend environments are temporarily inaccessible.
We’ll update this page with more information if any incidents occur.

Uptime over the past 90 days. View historical uptime.
Dentrix Ascend Availability Operational
90 days ago
99.69 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 12, 2024
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
May 12, 00:57 MDT
Investigating - We are currently investigating this issue.
May 12, 00:42 MDT
May 11, 2024
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
May 11, 23:43 MDT
Investigating - We are currently investigating this issue.
May 11, 23:42 MDT
We’re currently experiencing problems on LIVE4.
Resolved - This incident has been resolved.
May 11, 01:50 MDT
Investigating - We are currently investigating this issue.
May 11, 01:33 MDT
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
May 11, 00:27 MDT
Investigating - We are currently investigating this issue.
May 11, 00:20 MDT
May 10, 2024
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
May 10, 21:32 MDT
Investigating - We are currently investigating this issue.
May 10, 21:31 MDT
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
May 10, 03:02 MDT
Investigating - We are currently investigating this issue.
May 10, 03:02 MDT
May 9, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
May 9, 15:08 MDT
Investigating - We are currently investigating this issue.
May 9, 15:08 MDT
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
May 6, 12:18 MDT
Investigating - We are currently investigating this issue.
May 6, 12:18 MDT
May 5, 2024

No incidents reported.

May 4, 2024
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
May 4, 23:25 MDT
Investigating - We are currently investigating this issue.
May 4, 22:04 MDT
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
May 4, 22:03 MDT
Investigating - We are currently investigating this issue.
May 4, 22:02 MDT
May 3, 2024
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
May 3, 23:59 MDT
Investigating - We are currently investigating this issue.
May 3, 23:37 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
May 3, 23:13 MDT
Investigating - We are currently investigating this issue.
May 3, 23:13 MDT
May 2, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
May 2, 19:24 MDT
Investigating - We are currently investigating this issue.
May 2, 19:23 MDT
May 1, 2024
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
May 1, 07:37 MDT
Investigating - We are currently investigating this issue.
May 1, 07:37 MDT
We’re currently experiencing problems on LIVE19, LIVE4.
Resolved - This incident has been resolved.
May 1, 05:08 MDT
Investigating - We are currently investigating this issue.
May 1, 05:07 MDT
Apr 30, 2024
We’re currently experiencing problems on LIVE3, LIVE6.
Resolved - This incident has been resolved.
Apr 30, 23:27 MDT
Investigating - We are currently investigating this issue.
Apr 30, 23:27 MDT
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Apr 30, 19:24 MDT
Investigating - We are currently investigating this issue.
Apr 30, 19:23 MDT
Apr 29, 2024

No incidents reported.

Apr 28, 2024
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
Apr 28, 01:07 MDT
Investigating - We are currently investigating this issue.
Apr 28, 01:06 MDT
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Apr 28, 00:16 MDT
Investigating - We are currently investigating this issue.
Apr 27, 23:57 MDT
← Incident History Powered by Atlassian Statuspage
Copyright © Henry Schein One, Inc. All rights reserved.

Please note that the data displayed above provides the current status of the system and does not include any historical information. While we strive to provide you the latest status, delays may occur in updating this page. Scheduled downtime may impact system availability so customers should check for scheduled maintenance. A “partial outage” means the system is experiencing issues, but it is accessible. For clarity, a partial outage is not considered “downtime” under the Ascend service level agreement (“SLA”). A “major outage” means that the system is not accessible.  A major outage may be considered “downtime” under the SLA depending on its duration within a calendar month. For additional information, you can find the Ascend SLAs in the Dentrix Ascend Service Terms and Conditions (https://www.dentrixascend.com/terms-of-service). The sole and exclusive remedies for any failure to meet the SLAs are addressed in the Exhibit A of the Dentrix Ascend Service Terms and Conditions.

Service Status Details