Status Page
We are committed to providing you with transparent and up-to-date information about the performance and availability of our services. This page will keep you informed about any incidents, scheduled maintenance, and other important updates that may affect your experience.
All Systems Operational

About This Site

The Dentrix Ascend status page provides real-time information about the availability of all Ascend environments. The statuses below describe the cumulative current state of Ascend for all users.

Operational: Ascend is available to all users and operating at optimal performance.
Partial Outage: One or more Ascend environments are temporarily inaccessible. You may or may not be experiencing an outage in your Ascend environment.
Major Outage: All Ascend environments are temporarily inaccessible.
We’ll update this page with more information if any incidents occur.

Uptime over the past 90 days. View historical uptime.
Dentrix Ascend Availability Operational
90 days ago
99.55 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 26, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 26, 10:24 MDT
Investigating - We are currently investigating this issue.
Jul 26, 10:23 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 26, 10:13 MDT
Investigating - We are currently investigating this issue.
Jul 26, 10:12 MDT
Jul 25, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 25, 13:59 MDT
Investigating - We are currently investigating this issue.
Jul 25, 13:58 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 25, 13:51 MDT
Investigating - We are currently investigating this issue.
Jul 25, 13:50 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 25, 13:09 MDT
Investigating - We are currently investigating this issue.
Jul 25, 13:08 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 25, 09:48 MDT
Investigating - We are currently investigating this issue.
Jul 25, 09:47 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 25, 09:13 MDT
Investigating - We are currently investigating this issue.
Jul 25, 09:12 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 25, 07:48 MDT
Investigating - We are currently investigating this issue.
Jul 25, 07:47 MDT
Jul 24, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 14:14 MDT
Investigating - We are currently investigating this issue.
Jul 24, 14:13 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 13:54 MDT
Investigating - We are currently investigating this issue.
Jul 24, 13:53 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 13:44 MDT
Investigating - We are currently investigating this issue.
Jul 24, 13:43 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 13:34 MDT
Investigating - We are currently investigating this issue.
Jul 24, 13:33 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 13:19 MDT
Investigating - We are currently investigating this issue.
Jul 24, 13:18 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 10:14 MDT
Investigating - We are currently investigating this issue.
Jul 24, 10:13 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 10:04 MDT
Investigating - We are currently investigating this issue.
Jul 24, 10:03 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 09:39 MDT
Investigating - We are currently investigating this issue.
Jul 24, 09:38 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 07:51 MDT
Investigating - We are currently investigating this issue.
Jul 24, 07:50 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 24, 07:40 MDT
Investigating - We are currently investigating this issue.
Jul 24, 07:39 MDT
Jul 23, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 23, 14:02 MDT
Investigating - We are currently investigating this issue.
Jul 23, 14:01 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 23, 11:58 MDT
Investigating - We are currently investigating this issue.
Jul 23, 11:57 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 23, 11:13 MDT
Investigating - We are currently investigating this issue.
Jul 23, 11:12 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 23, 10:48 MDT
Investigating - We are currently investigating this issue.
Jul 23, 10:47 MDT
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Jul 23, 00:34 MDT
Investigating - We are currently investigating this issue.
Jul 23, 00:34 MDT
Jul 22, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 22, 14:10 MDT
Investigating - We are currently investigating this issue.
Jul 22, 14:09 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 22, 14:00 MDT
Investigating - We are currently investigating this issue.
Jul 22, 13:59 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 22, 09:51 MDT
Investigating - We are currently investigating this issue.
Jul 22, 09:50 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 22, 09:38 MDT
Investigating - We are currently investigating this issue.
Jul 22, 09:37 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 22, 09:21 MDT
Investigating - We are currently investigating this issue.
Jul 22, 09:20 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 22, 08:58 MDT
Investigating - We are currently investigating this issue.
Jul 22, 08:57 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 22, 08:04 MDT
Investigating - We are currently investigating this issue.
Jul 22, 08:03 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jul 22, 03:22 MDT
Investigating - We are currently investigating this issue.
Jul 22, 03:01 MDT
Jul 21, 2024
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Jul 21, 01:01 MDT
Investigating - We are currently investigating this issue.
Jul 21, 01:00 MDT
Jul 20, 2024
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 20, 00:48 MDT
Investigating - We are currently investigating this issue.
Jul 20, 00:48 MDT
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 20, 00:41 MDT
Investigating - We are currently investigating this issue.
Jul 20, 00:27 MDT
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
Jul 20, 00:25 MDT
Investigating - We are currently investigating this issue.
Jul 20, 00:25 MDT
We’re currently experiencing problems on LIVE4.
Resolved - This incident has been resolved.
Jul 20, 00:04 MDT
Investigating - We are currently investigating this issue.
Jul 19, 23:44 MDT
Jul 19, 2024
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Jul 19, 21:33 MDT
Investigating - We are currently investigating this issue.
Jul 19, 21:33 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 19, 09:08 MDT
Investigating - We are currently investigating this issue.
Jul 19, 09:06 MDT
Jul 18, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 11:04 MDT
Investigating - We are currently investigating this issue.
Jul 18, 11:03 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 10:32 MDT
Investigating - We are currently investigating this issue.
Jul 18, 10:31 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 10:28 MDT
Investigating - We are currently investigating this issue.
Jul 18, 10:27 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 10:22 MDT
Investigating - We are currently investigating this issue.
Jul 18, 10:21 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 10:10 MDT
Investigating - We are currently investigating this issue.
Jul 18, 10:09 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 10:05 MDT
Investigating - We are currently investigating this issue.
Jul 18, 10:04 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 09:04 MDT
Investigating - We are currently investigating this issue.
Jul 18, 09:03 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 18, 08:57 MDT
Investigating - We are currently investigating this issue.
Jul 18, 08:56 MDT
Jul 17, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 17, 13:49 MDT
Investigating - We are currently investigating this issue.
Jul 17, 13:48 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 17, 13:39 MDT
Investigating - We are currently investigating this issue.
Jul 17, 13:38 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 17, 13:02 MDT
Investigating - We are currently investigating this issue.
Jul 17, 13:01 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 17, 12:41 MDT
Investigating - We are currently investigating this issue.
Jul 17, 12:40 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 17, 12:07 MDT
Investigating - We are currently investigating this issue.
Jul 17, 12:06 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 17, 08:58 MDT
Investigating - We are currently investigating this issue.
Jul 17, 08:57 MDT
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Jul 17, 02:23 MDT
Investigating - We are currently investigating this issue.
Jul 17, 02:23 MDT
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Jul 17, 02:19 MDT
Investigating - We are currently investigating this issue.
Jul 17, 02:16 MDT
Jul 16, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 16, 14:15 MDT
Investigating - We are currently investigating this issue.
Jul 16, 14:14 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 16, 11:03 MDT
Investigating - We are currently investigating this issue.
Jul 16, 11:02 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 16, 07:46 MDT
Investigating - We are currently investigating this issue.
Jul 16, 07:45 MDT
Jul 15, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 15, 11:08 MDT
Investigating - We are currently investigating this issue.
Jul 15, 11:07 MDT
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Jul 15, 00:40 MDT
Investigating - We are currently investigating this issue.
Jul 15, 00:40 MDT
Jul 14, 2024
We’re currently experiencing problems on LIVE4.
Resolved - This incident has been resolved.
Jul 14, 00:13 MDT
Investigating - We are currently investigating this issue.
Jul 13, 23:53 MDT
Jul 13, 2024
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 13, 02:06 MDT
Investigating - We are currently investigating this issue.
Jul 13, 01:58 MDT
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 13, 01:55 MDT
Investigating - We are currently investigating this issue.
Jul 13, 01:53 MDT
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 13, 01:32 MDT
Investigating - We are currently investigating this issue.
Jul 13, 01:31 MDT
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 13, 01:23 MDT
Investigating - We are currently investigating this issue.
Jul 13, 01:23 MDT
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 13, 01:19 MDT
Investigating - We are currently investigating this issue.
Jul 13, 01:17 MDT
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Jul 13, 00:03 MDT
Investigating - We are currently investigating this issue.
Jul 13, 00:03 MDT
Jul 12, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jul 12, 23:31 MDT
Investigating - We are currently investigating this issue.
Jul 12, 23:31 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jul 12, 23:28 MDT
Investigating - We are currently investigating this issue.
Jul 12, 23:28 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 12, 13:50 MDT
Investigating - We are currently investigating this issue.
Jul 12, 13:49 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 12, 10:23 MDT
Investigating - We are currently investigating this issue.
Jul 12, 10:22 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jul 12, 07:14 MDT
Investigating - We are currently investigating this issue.
Jul 12, 07:13 MDT
← Incident History Powered by Atlassian Statuspage
Copyright © Henry Schein One, Inc. All rights reserved.

Please note that the data displayed above provides the current status of the system and does not include any historical information. While we strive to provide you the latest status, delays may occur in updating this page. Scheduled downtime may impact system availability so customers should check for scheduled maintenance. A “partial outage” means the system is experiencing issues, but it is accessible. For clarity, a partial outage is not considered “downtime” under the Ascend service level agreement (“SLA”). A “major outage” means that the system is not accessible.  A major outage may be considered “downtime” under the SLA depending on its duration within a calendar month. For additional information, you can find the Ascend SLAs in the Dentrix Ascend Service Terms and Conditions (https://www.dentrixascend.com/terms-of-service). The sole and exclusive remedies for any failure to meet the SLAs are addressed in the Exhibit A of the Dentrix Ascend Service Terms and Conditions.

Service Status Details