Status Page
We are committed to providing you with transparent and up-to-date information about the performance and availability of our services. This page will keep you informed about any incidents, scheduled maintenance, and other important updates that may affect your experience.

All Systems Operational

About This Site

The Dentrix Ascend status page provides real-time information about the availability of all Ascend environments. The statuses below describe the cumulative current state of Ascend for all users.

Operational: Ascend is available to all users and operating at optimal performance.
Partial Outage: One or more Ascend environments are temporarily inaccessible. You may or may not be experiencing an outage in your Ascend environment.
Major Outage: All Ascend environments are temporarily inaccessible.
We’ll update this page with more information if any incidents occur.

Uptime over the past 90 days. View historical uptime.
Dentrix Ascend Availability Operational
90 days ago
99.78 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 3, 15:15 MST
Investigating - We are currently investigating this issue.
Feb 3, 15:14 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 3, 14:01 MST
Investigating - We are currently investigating this issue.
Feb 3, 14:00 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 3, 13:58 MST
Investigating - We are currently investigating this issue.
Feb 3, 13:57 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 3, 13:49 MST
Investigating - We are currently investigating this issue.
Feb 3, 13:47 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 3, 13:39 MST
Investigating - We are currently investigating this issue.
Feb 3, 13:38 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 3, 13:21 MST
Investigating - We are currently investigating this issue.
Feb 3, 13:20 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 3, 13:16 MST
Investigating - We are currently investigating this issue.
Feb 3, 13:15 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 3, 11:16 MST
Investigating - We are currently investigating this issue.
Feb 3, 11:14 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 3, 10:11 MST
Investigating - We are currently investigating this issue.
Feb 3, 10:10 MST
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Feb 3, 10:05 MST
Investigating - We are currently investigating this issue.
Feb 3, 10:04 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 3, 09:35 MST
Investigating - We are currently investigating this issue.
Feb 3, 09:34 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 3, 08:05 MST
Investigating - We are currently investigating this issue.
Feb 3, 08:04 MST
Feb 2, 2026
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 2, 14:18 MST
Investigating - We are currently investigating this issue.
Feb 2, 14:17 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 2, 13:17 MST
Investigating - We are currently investigating this issue.
Feb 2, 13:16 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 2, 12:21 MST
Investigating - We are currently investigating this issue.
Feb 2, 12:20 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 2, 10:39 MST
Investigating - We are currently investigating this issue.
Feb 2, 10:38 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 2, 10:37 MST
Investigating - We are currently investigating this issue.
Feb 2, 10:36 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 2, 10:18 MST
Investigating - We are currently investigating this issue.
Feb 2, 10:17 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 2, 10:14 MST
Investigating - We are currently investigating this issue.
Feb 2, 10:13 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 2, 09:15 MST
Investigating - We are currently investigating this issue.
Feb 2, 09:14 MST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Jan 30, 21:43 MST
Investigating - We are currently investigating this issue.
Jan 30, 21:42 MST
We’re currently experiencing problems on LIVE19, LIVE6.
Resolved - This incident has been resolved.
Jan 30, 21:22 MST
Investigating - We are currently investigating this issue.
Jan 30, 21:21 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 30, 11:53 MST
Investigating - We are currently investigating this issue.
Jan 30, 11:52 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 30, 10:37 MST
Investigating - We are currently investigating this issue.
Jan 30, 10:36 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 30, 09:41 MST
Investigating - We are currently investigating this issue.
Jan 30, 09:40 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 30, 08:51 MST
Investigating - We are currently investigating this issue.
Jan 30, 08:50 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 30, 08:22 MST
Investigating - We are currently investigating this issue.
Jan 30, 08:21 MST
Jan 29, 2026
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 29, 12:06 MST
Investigating - We are currently investigating this issue.
Jan 29, 12:05 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 29, 11:55 MST
Investigating - We are currently investigating this issue.
Jan 29, 11:54 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 29, 10:35 MST
Investigating - We are currently investigating this issue.
Jan 29, 10:34 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 29, 09:57 MST
Investigating - We are currently investigating this issue.
Jan 29, 09:56 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 29, 09:40 MST
Investigating - We are currently investigating this issue.
Jan 29, 09:39 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 29, 08:18 MST
Investigating - We are currently investigating this issue.
Jan 29, 08:17 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 29, 06:30 MST
Investigating - We are currently investigating this issue.
Jan 29, 06:29 MST
Jan 28, 2026
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 28, 14:50 MST
Investigating - We are currently investigating this issue.
Jan 28, 14:49 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 28, 14:42 MST
Investigating - We are currently investigating this issue.
Jan 28, 14:41 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 28, 14:30 MST
Investigating - We are currently investigating this issue.
Jan 28, 14:29 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 28, 13:34 MST
Investigating - We are currently investigating this issue.
Jan 28, 13:33 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 28, 12:35 MST
Investigating - We are currently investigating this issue.
Jan 28, 12:34 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 28, 12:26 MST
Investigating - We are currently investigating this issue.
Jan 28, 12:25 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 28, 10:37 MST
Investigating - We are currently investigating this issue.
Jan 28, 10:36 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 28, 08:48 MST
Investigating - We are currently investigating this issue.
Jan 28, 08:47 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 28, 07:45 MST
Investigating - We are currently investigating this issue.
Jan 28, 07:44 MST
Jan 27, 2026
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 27, 13:34 MST
Investigating - We are currently investigating this issue.
Jan 27, 13:33 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 27, 12:16 MST
Investigating - We are currently investigating this issue.
Jan 27, 12:15 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 27, 09:18 MST
Investigating - We are currently investigating this issue.
Jan 27, 09:17 MST
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 23, 13:24 MST
Investigating - We are currently investigating this issue.
Jan 23, 13:23 MST
Jan 22, 2026
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 22, 13:59 MST
Investigating - We are currently investigating this issue.
Jan 22, 13:58 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 22, 13:47 MST
Investigating - We are currently investigating this issue.
Jan 22, 13:46 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 22, 11:51 MST
Investigating - We are currently investigating this issue.
Jan 22, 11:50 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 22, 10:50 MST
Investigating - We are currently investigating this issue.
Jan 22, 10:49 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 22, 10:27 MST
Investigating - We are currently investigating this issue.
Jan 22, 10:26 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 22, 10:23 MST
Investigating - We are currently investigating this issue.
Jan 22, 10:22 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 22, 09:03 MST
Investigating - We are currently investigating this issue.
Jan 22, 09:01 MST
Jan 21, 2026
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 21, 14:29 MST
Investigating - We are currently investigating this issue.
Jan 21, 14:28 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 21, 14:22 MST
Investigating - We are currently investigating this issue.
Jan 21, 14:21 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 21, 12:09 MST
Investigating - We are currently investigating this issue.
Jan 21, 12:08 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 21, 10:31 MST
Investigating - We are currently investigating this issue.
Jan 21, 10:30 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 21, 10:11 MST
Investigating - We are currently investigating this issue.
Jan 21, 10:10 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 21, 10:08 MST
Investigating - We are currently investigating this issue.
Jan 21, 10:07 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 21, 09:55 MST
Investigating - We are currently investigating this issue.
Jan 21, 09:54 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 21, 08:48 MST
Investigating - We are currently investigating this issue.
Jan 21, 08:47 MST
Jan 20, 2026
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 15:08 MST
Investigating - We are currently investigating this issue.
Jan 20, 15:07 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 13:15 MST
Investigating - We are currently investigating this issue.
Jan 20, 13:14 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 12:32 MST
Investigating - We are currently investigating this issue.
Jan 20, 12:31 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 12:02 MST
Investigating - We are currently investigating this issue.
Jan 20, 12:01 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 10:31 MST
Investigating - We are currently investigating this issue.
Jan 20, 10:30 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 10:26 MST
Investigating - We are currently investigating this issue.
Jan 20, 10:25 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 10:16 MST
Investigating - We are currently investigating this issue.
Jan 20, 10:15 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 10:05 MST
Investigating - We are currently investigating this issue.
Jan 20, 10:04 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 10:02 MST
Investigating - We are currently investigating this issue.
Jan 20, 10:01 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 10:00 MST
Investigating - We are currently investigating this issue.
Jan 20, 09:59 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 09:51 MST
Investigating - We are currently investigating this issue.
Jan 20, 09:50 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 09:41 MST
Investigating - We are currently investigating this issue.
Jan 20, 09:40 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Jan 20, 09:03 MST
Investigating - We are currently investigating this issue.
Jan 20, 09:01 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 08:43 MST
Investigating - We are currently investigating this issue.
Jan 20, 08:42 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 08:38 MST
Investigating - We are currently investigating this issue.
Jan 20, 08:37 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 08:25 MST
Investigating - We are currently investigating this issue.
Jan 20, 08:24 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Jan 20, 08:18 MST
Investigating - We are currently investigating this issue.
Jan 20, 08:17 MST
← Incident History Powered by Atlassian Statuspage
Copyright © Henry Schein One, Inc. All rights reserved.

Please note that the data displayed above provides the current status of the system and does not include any historical information. While we strive to provide you the latest status, delays may occur in updating this page. Scheduled downtime may impact system availability so customers should check for scheduled maintenance. A “partial outage” means the system is experiencing issues, but it is accessible. For clarity, a partial outage is not considered “downtime” under the Ascend service level agreement (“SLA”). A “major outage” means that the system is not accessible.  A major outage may be considered “downtime” under the SLA depending on its duration within a calendar month. For additional information, you can find the Ascend SLAs in the Dentrix Ascend Service Terms and Conditions (https://www.dentrixascend.com/terms-of-service). The sole and exclusive remedies for any failure to meet the SLAs are addressed in the Exhibit A of the Dentrix Ascend Service Terms and Conditions.

Service Status Details