Status Page
We are committed to providing you with transparent and up-to-date information about the performance and availability of our services. This page will keep you informed about any incidents, scheduled maintenance, and other important updates that may affect your experience.
Operational
Partial Outage
Major Outage
Service Status Details
Dentrix Ascend Availability
All Systems Operational

About This Site

The Dentrix Ascend status page provides real-time information about the availability of all Ascend environments. The statuses below describe the cumulative current state of Ascend for all users.

Operational: Ascend is available to all users and operating at optimal performance.
Partial Outage: One or more Ascend environments are temporarily inaccessible. You may or may not be experiencing an outage in your Ascend environment.
Major Outage: All Ascend environments are temporarily inaccessible.
We’ll update this page with more information if any incidents occur.

Uptime over the past 90 days. View historical uptime.
Dentrix Ascend Availability Operational
90 days ago
98.74 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 14, 2025
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 14, 12:47 MDT
Investigating - We are currently investigating this issue.
Mar 14, 12:46 MDT
Mar 13, 2025
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 13, 14:29 MDT
Investigating - We are currently investigating this issue.
Mar 13, 14:28 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 13, 13:46 MDT
Investigating - We are currently investigating this issue.
Mar 13, 13:45 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 13, 13:07 MDT
Investigating - We are currently investigating this issue.
Mar 13, 13:06 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 13, 12:39 MDT
Investigating - We are currently investigating this issue.
Mar 13, 12:38 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 13, 10:03 MDT
Investigating - We are currently investigating this issue.
Mar 13, 10:02 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 13, 09:55 MDT
Investigating - We are currently investigating this issue.
Mar 13, 09:54 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 13, 09:42 MDT
Investigating - We are currently investigating this issue.
Mar 13, 09:41 MDT
Mar 12, 2025
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 12, 14:46 MDT
Investigating - We are currently investigating this issue.
Mar 12, 14:45 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 13:13 MDT
Investigating - We are currently investigating this issue.
Mar 12, 13:11 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 12:40 MDT
Investigating - We are currently investigating this issue.
Mar 12, 12:39 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 12:00 MDT
Investigating - We are currently investigating this issue.
Mar 12, 11:59 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 11:00 MDT
Investigating - We are currently investigating this issue.
Mar 12, 10:59 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 10:38 MDT
Investigating - We are currently investigating this issue.
Mar 12, 10:37 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 10:29 MDT
Investigating - We are currently investigating this issue.
Mar 12, 10:28 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 12, 10:21 MDT
Investigating - We are currently investigating this issue.
Mar 12, 10:20 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 09:56 MDT
Investigating - We are currently investigating this issue.
Mar 12, 09:55 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 09:40 MDT
Investigating - We are currently investigating this issue.
Mar 12, 09:38 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 12, 09:13 MDT
Investigating - We are currently investigating this issue.
Mar 12, 09:12 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 12, 08:56 MDT
Investigating - We are currently investigating this issue.
Mar 12, 08:55 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 12, 08:06 MDT
Investigating - We are currently investigating this issue.
Mar 12, 08:05 MDT
Mar 11, 2025
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 11, 15:02 MDT
Investigating - We are currently investigating this issue.
Mar 11, 15:01 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 11, 14:02 MDT
Investigating - We are currently investigating this issue.
Mar 11, 14:01 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 13:50 MDT
Investigating - We are currently investigating this issue.
Mar 11, 13:48 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 13:02 MDT
Investigating - We are currently investigating this issue.
Mar 11, 13:01 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 11:36 MDT
Investigating - We are currently investigating this issue.
Mar 11, 11:35 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 10:35 MDT
Investigating - We are currently investigating this issue.
Mar 11, 10:34 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 10:27 MDT
Investigating - We are currently investigating this issue.
Mar 11, 10:26 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 10:08 MDT
Investigating - We are currently investigating this issue.
Mar 11, 10:07 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 10:05 MDT
Investigating - We are currently investigating this issue.
Mar 11, 10:04 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 09:43 MDT
Investigating - We are currently investigating this issue.
Mar 11, 09:42 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 09:38 MDT
Investigating - We are currently investigating this issue.
Mar 11, 09:36 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 11, 09:33 MDT
Investigating - We are currently investigating this issue.
Mar 11, 09:32 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 11, 08:25 MDT
Investigating - We are currently investigating this issue.
Mar 11, 08:24 MDT
Mar 10, 2025
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 10, 14:32 MDT
Investigating - We are currently investigating this issue.
Mar 10, 14:31 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 10, 14:24 MDT
Investigating - We are currently investigating this issue.
Mar 10, 14:23 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 10, 14:09 MDT
Investigating - We are currently investigating this issue.
Mar 10, 14:08 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 10, 12:27 MDT
Investigating - We are currently investigating this issue.
Mar 10, 12:26 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 10, 10:47 MDT
Investigating - We are currently investigating this issue.
Mar 10, 10:46 MDT
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 10, 10:22 MDT
Investigating - We are currently investigating this issue.
Mar 10, 10:21 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 10, 09:31 MDT
Investigating - We are currently investigating this issue.
Mar 10, 09:30 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 10, 09:28 MDT
Investigating - We are currently investigating this issue.
Mar 10, 09:27 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 10, 09:16 MDT
Investigating - We are currently investigating this issue.
Mar 10, 09:15 MDT
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 10, 08:16 MDT
Investigating - We are currently investigating this issue.
Mar 10, 08:15 MDT
Mar 9, 2025
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Mar 9, 00:33 MST
Investigating - We are currently investigating this issue.
Mar 9, 00:33 MST
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Mar 9, 00:31 MST
Investigating - We are currently investigating this issue.
Mar 9, 00:31 MST
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Mar 9, 00:12 MST
Investigating - We are currently investigating this issue.
Mar 9, 00:11 MST
Mar 8, 2025
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Mar 8, 23:58 MST
Investigating - We are currently investigating this issue.
Mar 8, 23:58 MST
We’re currently experiencing problems on LIVE19.
Resolved - This incident has been resolved.
Mar 8, 01:59 MST
Investigating - We are currently investigating this issue.
Mar 8, 01:59 MST
Mar 7, 2025
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Mar 7, 23:40 MST
Investigating - We are currently investigating this issue.
Mar 7, 23:39 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 7, 23:07 MST
Investigating - We are currently investigating this issue.
Mar 7, 23:07 MST
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Mar 7, 21:26 MST
Investigating - We are currently investigating this issue.
Mar 7, 21:24 MST
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Mar 7, 21:22 MST
Investigating - We are currently investigating this issue.
Mar 7, 21:22 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 7, 12:39 MST
Investigating - We are currently investigating this issue.
Mar 7, 12:38 MST
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
Mar 7, 11:13 MST
Investigating - We are currently investigating this issue.
Mar 7, 11:12 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 7, 08:35 MST
Investigating - We are currently investigating this issue.
Mar 7, 08:34 MST
Mar 6, 2025
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 6, 15:04 MST
Investigating - We are currently investigating this issue.
Mar 6, 15:03 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 6, 13:55 MST
Investigating - We are currently investigating this issue.
Mar 6, 13:54 MST
We’re currently experiencing problems on LIVE3, LIVE6.
Resolved - This incident has been resolved.
Mar 6, 13:40 MST
Investigating - We are currently investigating this issue.
Mar 6, 13:39 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 6, 13:33 MST
Investigating - We are currently investigating this issue.
Mar 6, 13:32 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 6, 13:05 MST
Investigating - We are currently investigating this issue.
Mar 6, 13:04 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 6, 12:06 MST
Investigating - We are currently investigating this issue.
Mar 6, 12:05 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 6, 11:18 MST
Investigating - We are currently investigating this issue.
Mar 6, 11:17 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 6, 10:17 MST
Investigating - We are currently investigating this issue.
Mar 6, 10:16 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 6, 09:25 MST
Investigating - We are currently investigating this issue.
Mar 6, 09:24 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 6, 08:59 MST
Investigating - We are currently investigating this issue.
Mar 6, 08:58 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 6, 08:46 MST
Investigating - We are currently investigating this issue.
Mar 6, 08:45 MST
Mar 5, 2025
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 14:47 MST
Investigating - We are currently investigating this issue.
Mar 5, 14:46 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 13:44 MST
Investigating - We are currently investigating this issue.
Mar 5, 13:43 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 13:40 MST
Investigating - We are currently investigating this issue.
Mar 5, 13:39 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 13:33 MST
Investigating - We are currently investigating this issue.
Mar 5, 13:32 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 12:03 MST
Investigating - We are currently investigating this issue.
Mar 5, 12:02 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 11:56 MST
Investigating - We are currently investigating this issue.
Mar 5, 11:55 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 10:46 MST
Investigating - We are currently investigating this issue.
Mar 5, 10:45 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 5, 09:55 MST
Investigating - We are currently investigating this issue.
Mar 5, 09:54 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 5, 08:30 MST
Investigating - We are currently investigating this issue.
Mar 5, 08:29 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Mar 5, 00:36 MST
Investigating - We are currently investigating this issue.
Mar 5, 00:36 MST
Mar 4, 2025
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 4, 14:40 MST
Investigating - We are currently investigating this issue.
Mar 4, 14:39 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 4, 14:36 MST
Investigating - We are currently investigating this issue.
Mar 4, 14:35 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 4, 13:40 MST
Investigating - We are currently investigating this issue.
Mar 4, 13:39 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 4, 12:44 MST
Investigating - We are currently investigating this issue.
Mar 4, 12:43 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 4, 10:29 MST
Investigating - We are currently investigating this issue.
Mar 4, 10:28 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 4, 10:04 MST
Investigating - We are currently investigating this issue.
Mar 4, 10:03 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 4, 09:58 MST
Investigating - We are currently investigating this issue.
Mar 4, 09:57 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 4, 09:53 MST
Investigating - We are currently investigating this issue.
Mar 4, 09:52 MST
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Mar 4, 09:51 MST
Investigating - We are currently investigating this issue.
Mar 4, 09:50 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 4, 08:11 MST
Investigating - We are currently investigating this issue.
Mar 4, 08:10 MST
Mar 3, 2025
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 3, 13:45 MST
Investigating - We are currently investigating this issue.
Mar 3, 13:45 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Mar 3, 11:36 MST
Investigating - We are currently investigating this issue.
Mar 3, 11:35 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 3, 11:15 MST
Investigating - We are currently investigating this issue.
Mar 3, 11:14 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 3, 09:56 MST
Investigating - We are currently investigating this issue.
Mar 3, 09:54 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Mar 3, 09:35 MST
Investigating - We are currently investigating this issue.
Mar 3, 09:34 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Mar 3, 00:46 MST
Investigating - We are currently investigating this issue.
Mar 3, 00:43 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Mar 3, 00:42 MST
Investigating - We are currently investigating this issue.
Mar 3, 00:41 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Mar 3, 00:38 MST
Investigating - We are currently investigating this issue.
Mar 3, 00:38 MST
Mar 2, 2025

No incidents reported.

Mar 1, 2025
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Mar 1, 01:27 MST
Investigating - We are currently investigating this issue.
Mar 1, 01:17 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Mar 1, 00:52 MST
Investigating - We are currently investigating this issue.
Mar 1, 00:44 MST
Feb 28, 2025
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Feb 28, 23:04 MST
Investigating - We are currently investigating this issue.
Feb 28, 23:04 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Feb 28, 09:36 MST
Investigating - We are currently investigating this issue.
Feb 28, 09:35 MST
← Incident History Powered by Atlassian Statuspage
Copyright ©2025 Henry Schein One, Inc. All rights reserved.

Please note that the data displayed above provides the current status of the system and does not include any historical information. While we strive to provide you the latest status, delays may occur in updating this page. Scheduled downtime may impact system availability so customers should check for scheduled maintenance. A “partial outage” means the system is experiencing issues, but it is accessible. For clarity, a partial outage is not considered “downtime” under the Ascend service level agreement (“SLA”). A “major outage” means that the system is not accessible.  A major outage may be considered “downtime” under the SLA depending on its duration within a calendar month. For additional information, you can find the Ascend SLAs in the Dentrix Ascend Service Terms and Conditions (https://www.dentrixascend.com/terms-of-service). The sole and exclusive remedies for any failure to meet the SLAs are addressed in the Exhibit A of the Dentrix Ascend Service Terms and Conditions.