Status Page
We are committed to providing you with transparent and up-to-date information about the performance and availability of our services. This page will keep you informed about any incidents, scheduled maintenance, and other important updates that may affect your experience.
We’re currently experiencing problems on SMILE.
Incident Report for Henry Schein One
Resolved
This incident has been resolved.
Posted Nov 07, 2024 - 11:01 MST
Investigating
We are currently investigating this issue.
Posted Nov 07, 2024 - 11:01 MST
This incident affected: Dentrix Ascend Availability.
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Please note that the data displayed above provides the current status of the system and does not include any historical information. While we strive to provide you the latest status, delays may occur in updating this page. Scheduled downtime may impact system availability so customers should check for scheduled maintenance. A “partial outage” means the system is experiencing issues, but it is accessible. For clarity, a partial outage is not considered “downtime” under the Ascend service level agreement (“SLA”). A “major outage” means that the system is not accessible.  A major outage may be considered “downtime” under the SLA depending on its duration within a calendar month. For additional information, you can find the Ascend SLAs in the Dentrix Ascend Service Terms and Conditions (https://www.dentrixascend.com/terms-of-service). The sole and exclusive remedies for any failure to meet the SLAs are addressed in the Exhibit A of the Dentrix Ascend Service Terms and Conditions.

Service Status Details