Status Page
We are committed to providing you with transparent and up-to-date information about the performance and availability of our services. This page will keep you informed about any incidents, scheduled maintenance, and other important updates that may affect your experience.
All Systems Operational

About This Site

The Dentrix Ascend status page provides real-time information about the availability of all Ascend environments. The statuses below describe the cumulative current state of Ascend for all users.

Operational: Ascend is available to all users and operating at optimal performance.
Partial Outage: One or more Ascend environments are temporarily inaccessible. You may or may not be experiencing an outage in your Ascend environment.
Major Outage: All Ascend environments are temporarily inaccessible.
We’ll update this page with more information if any incidents occur.

Uptime over the past 90 days. View historical uptime.
Dentrix Ascend Availability Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 21:10 MST
Investigating - We are currently investigating this issue.
Nov 20, 21:08 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 14:54 MST
Investigating - We are currently investigating this issue.
Nov 20, 14:53 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 14:23 MST
Investigating - We are currently investigating this issue.
Nov 20, 14:22 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 14:06 MST
Investigating - We are currently investigating this issue.
Nov 20, 14:05 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 12:00 MST
Investigating - We are currently investigating this issue.
Nov 20, 11:59 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 09:36 MST
Investigating - We are currently investigating this issue.
Nov 20, 09:35 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 09:22 MST
Investigating - We are currently investigating this issue.
Nov 20, 09:21 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 20, 08:13 MST
Investigating - We are currently investigating this issue.
Nov 20, 08:12 MST
Nov 19, 2024
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Nov 19, 01:02 MST
Investigating - We are currently investigating this issue.
Nov 19, 01:01 MST
Nov 18, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 18, 13:37 MST
Investigating - We are currently investigating this issue.
Nov 18, 13:36 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 18, 13:05 MST
Investigating - We are currently investigating this issue.
Nov 18, 13:04 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 18, 12:58 MST
Investigating - We are currently investigating this issue.
Nov 18, 12:57 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 18, 11:15 MST
Investigating - We are currently investigating this issue.
Nov 18, 11:14 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 18, 10:20 MST
Investigating - We are currently investigating this issue.
Nov 18, 10:19 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 18, 09:34 MST
Investigating - We are currently investigating this issue.
Nov 18, 09:33 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 18, 08:44 MST
Investigating - We are currently investigating this issue.
Nov 18, 08:43 MST
Nov 17, 2024
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 17, 00:26 MST
Investigating - We are currently investigating this issue.
Nov 17, 00:25 MST
Nov 16, 2024
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 16, 00:06 MST
Investigating - We are currently investigating this issue.
Nov 15, 23:57 MST
Nov 15, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 15, 23:40 MST
Investigating - We are currently investigating this issue.
Nov 15, 23:37 MST
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Nov 15, 21:25 MST
Investigating - We are currently investigating this issue.
Nov 15, 21:24 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 15, 11:52 MST
Investigating - We are currently investigating this issue.
Nov 15, 11:51 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 15, 07:09 MST
Investigating - We are currently investigating this issue.
Nov 15, 07:06 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 15, 00:46 MST
Investigating - We are currently investigating this issue.
Nov 15, 00:32 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 15, 00:27 MST
Investigating - We are currently investigating this issue.
Nov 15, 00:05 MST
Nov 14, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 14, 23:45 MST
Investigating - We are currently investigating this issue.
Nov 14, 23:15 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 14, 21:34 MST
Investigating - We are currently investigating this issue.
Nov 14, 21:31 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 14, 21:03 MST
Investigating - We are currently investigating this issue.
Nov 14, 21:02 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 14, 15:04 MST
Investigating - We are currently investigating this issue.
Nov 14, 15:03 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 14, 14:17 MST
Investigating - We are currently investigating this issue.
Nov 14, 14:16 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 14, 13:02 MST
Investigating - We are currently investigating this issue.
Nov 14, 13:01 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 14, 12:31 MST
Investigating - We are currently investigating this issue.
Nov 14, 12:30 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 14, 11:01 MST
Investigating - We are currently investigating this issue.
Nov 14, 11:00 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 14, 10:44 MST
Investigating - We are currently investigating this issue.
Nov 14, 10:43 MST
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Nov 14, 04:17 MST
Investigating - We are currently investigating this issue.
Nov 14, 04:16 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 14, 03:01 MST
Investigating - We are currently investigating this issue.
Nov 14, 02:59 MST
We’re currently experiencing problems on LIVE19.
Resolved - This incident has been resolved.
Nov 14, 02:07 MST
Investigating - We are currently investigating this issue.
Nov 14, 02:03 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 14, 01:45 MST
Investigating - We are currently investigating this issue.
Nov 14, 01:45 MST
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Nov 14, 01:32 MST
Investigating - We are currently investigating this issue.
Nov 14, 01:31 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 14, 01:16 MST
Investigating - We are currently investigating this issue.
Nov 14, 01:15 MST
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
Nov 14, 01:07 MST
Investigating - We are currently investigating this issue.
Nov 14, 01:06 MST
We’re currently experiencing problems on LIVE4.
Resolved - This incident has been resolved.
Nov 14, 01:01 MST
Investigating - We are currently investigating this issue.
Nov 14, 01:01 MST
We’re currently experiencing problems on LIVE3.
Resolved - This incident has been resolved.
Nov 14, 00:33 MST
Investigating - We are currently investigating this issue.
Nov 14, 00:32 MST
We’re currently experiencing problems on LIVE1.
Resolved - This incident has been resolved.
Nov 14, 00:28 MST
Investigating - We are currently investigating this issue.
Nov 14, 00:27 MST
We’re currently experiencing problems on LIVE0.
Resolved - This incident has been resolved.
Nov 14, 00:00 MST
Investigating - We are currently investigating this issue.
Nov 14, 00:00 MST
Nov 13, 2024
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 13, 11:15 MST
Investigating - We are currently investigating this issue.
Nov 13, 11:14 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 13, 10:56 MST
Investigating - We are currently investigating this issue.
Nov 13, 10:55 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 13, 10:47 MST
Investigating - We are currently investigating this issue.
Nov 13, 10:46 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 13, 09:59 MST
Investigating - We are currently investigating this issue.
Nov 13, 09:58 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 13, 09:32 MST
Investigating - We are currently investigating this issue.
Nov 13, 09:31 MST
We’re currently experiencing problems on LIVE1.
Resolved - This incident has been resolved.
Nov 13, 09:00 MST
Investigating - We are currently investigating this issue.
Nov 13, 09:00 MST
Nov 12, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 12, 15:06 MST
Investigating - We are currently investigating this issue.
Nov 12, 15:05 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 12, 14:14 MST
Investigating - We are currently investigating this issue.
Nov 12, 14:13 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 12, 10:22 MST
Investigating - We are currently investigating this issue.
Nov 12, 10:21 MST
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Nov 12, 10:15 MST
Investigating - We are currently investigating this issue.
Nov 12, 10:15 MST
Nov 11, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 11, 13:20 MST
Investigating - We are currently investigating this issue.
Nov 11, 13:20 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 11, 13:13 MST
Investigating - We are currently investigating this issue.
Nov 11, 13:13 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 11, 10:14 MST
Investigating - We are currently investigating this issue.
Nov 11, 10:14 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 11, 08:52 MST
Investigating - We are currently investigating this issue.
Nov 11, 08:52 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 11, 07:59 MST
Investigating - We are currently investigating this issue.
Nov 11, 07:59 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 11, 00:42 MST
Investigating - We are currently investigating this issue.
Nov 11, 00:42 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 11, 00:41 MST
Investigating - We are currently investigating this issue.
Nov 11, 00:40 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 11, 00:38 MST
Investigating - We are currently investigating this issue.
Nov 11, 00:37 MST
We’re currently experiencing problems on LIVE1.
Resolved - This incident has been resolved.
Nov 11, 00:24 MST
Investigating - We are currently investigating this issue.
Nov 11, 00:24 MST
Nov 10, 2024
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 10, 00:47 MST
Investigating - We are currently investigating this issue.
Nov 10, 00:43 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 10, 00:46 MST
Investigating - We are currently investigating this issue.
Nov 10, 00:45 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 10, 00:41 MST
Investigating - We are currently investigating this issue.
Nov 10, 00:39 MST
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
Nov 10, 00:22 MST
Investigating - We are currently investigating this issue.
Nov 10, 00:21 MST
We’re currently experiencing problems on LIVE5.
Resolved - This incident has been resolved.
Nov 10, 00:07 MST
Investigating - We are currently investigating this issue.
Nov 9, 23:59 MST
Nov 9, 2024
We’re currently experiencing problems on LIVE1.
Resolved - This incident has been resolved.
Nov 9, 15:46 MST
Investigating - We are currently investigating this issue.
Nov 9, 15:46 MST
We’re currently experiencing problems on LIVE4.
Resolved - This incident has been resolved.
Nov 9, 01:06 MST
Investigating - We are currently investigating this issue.
Nov 9, 00:40 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 9, 00:39 MST
Investigating - We are currently investigating this issue.
Nov 9, 00:38 MST
We’re currently experiencing problems on LIVE6.
Resolved - This incident has been resolved.
Nov 9, 00:36 MST
Investigating - We are currently investigating this issue.
Nov 9, 00:36 MST
Nov 8, 2024
We’re currently experiencing problems on LIVE2.
Resolved - This incident has been resolved.
Nov 8, 21:35 MST
Investigating - We are currently investigating this issue.
Nov 8, 21:33 MST
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Nov 8, 21:22 MST
Investigating - We are currently investigating this issue.
Nov 8, 21:21 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 8, 09:40 MST
Investigating - We are currently investigating this issue.
Nov 8, 09:40 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 8, 07:22 MST
Investigating - We are currently investigating this issue.
Nov 8, 07:22 MST
Nov 7, 2024
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Nov 7, 21:30 MST
Investigating - We are currently investigating this issue.
Nov 7, 21:26 MST
We’re currently experiencing problems on LIVE7.
Resolved - This incident has been resolved.
Nov 7, 21:12 MST
Investigating - We are currently investigating this issue.
Nov 7, 21:11 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 14:42 MST
Investigating - We are currently investigating this issue.
Nov 7, 14:42 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 12:49 MST
Investigating - We are currently investigating this issue.
Nov 7, 12:49 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 12:36 MST
Investigating - We are currently investigating this issue.
Nov 7, 12:36 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 11:23 MST
Investigating - We are currently investigating this issue.
Nov 7, 11:23 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 11:01 MST
Investigating - We are currently investigating this issue.
Nov 7, 11:01 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 10:17 MST
Investigating - We are currently investigating this issue.
Nov 7, 10:17 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 10:15 MST
Investigating - We are currently investigating this issue.
Nov 7, 10:14 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 10:12 MST
Investigating - We are currently investigating this issue.
Nov 7, 10:12 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 09:13 MST
Investigating - We are currently investigating this issue.
Nov 7, 09:13 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 7, 08:40 MST
Investigating - We are currently investigating this issue.
Nov 7, 08:40 MST
Nov 6, 2024
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 6, 14:11 MST
Investigating - We are currently investigating this issue.
Nov 6, 14:11 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 6, 11:35 MST
Investigating - We are currently investigating this issue.
Nov 6, 11:35 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 6, 10:38 MST
Investigating - We are currently investigating this issue.
Nov 6, 10:38 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 6, 10:21 MST
Investigating - We are currently investigating this issue.
Nov 6, 10:20 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 6, 10:12 MST
Investigating - We are currently investigating this issue.
Nov 6, 10:12 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 6, 09:49 MST
Investigating - We are currently investigating this issue.
Nov 6, 09:49 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 6, 09:28 MST
Investigating - We are currently investigating this issue.
Nov 6, 09:28 MST
We’re currently experiencing problems on SMILE.
Resolved - This incident has been resolved.
Nov 6, 08:38 MST
Investigating - We are currently investigating this issue.
Nov 6, 08:38 MST
We’re currently experiencing problems on LIVE18.
Resolved - This incident has been resolved.
Nov 6, 07:48 MST
Investigating - We are currently investigating this issue.
Nov 6, 07:48 MST
← Incident History Powered by Atlassian Statuspage
Copyright © Henry Schein One, Inc. All rights reserved.

Please note that the data displayed above provides the current status of the system and does not include any historical information. While we strive to provide you the latest status, delays may occur in updating this page. Scheduled downtime may impact system availability so customers should check for scheduled maintenance. A “partial outage” means the system is experiencing issues, but it is accessible. For clarity, a partial outage is not considered “downtime” under the Ascend service level agreement (“SLA”). A “major outage” means that the system is not accessible.  A major outage may be considered “downtime” under the SLA depending on its duration within a calendar month. For additional information, you can find the Ascend SLAs in the Dentrix Ascend Service Terms and Conditions (https://www.dentrixascend.com/terms-of-service). The sole and exclusive remedies for any failure to meet the SLAs are addressed in the Exhibit A of the Dentrix Ascend Service Terms and Conditions.

Service Status Details